We’d Love to Hear From You

Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? Yeah, us too. That’s why at Gaitflex, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder, Alex, still replies to most emails personally. (No, really—try it!)

Your Voice Matters

We started Gaitflex after realizing how frustrating it was to buy products online without real human support. Remember that time you waited forever for a reply that never came? We do. That’s why we promise:

• No bots (unless you count our office dog, Max, who sometimes naps on the keyboard)
• Actual humans reading every message within 24 hours
• Solutions, not scripts—we’ll work with you until it’s right

Ways to Reach Us

Why Bother Writing?

Honestly? Because your feedback shapes what we do. That “crazy idea” you emailed about last month? It’s now our best-selling product. (Thanks, Sarah from Portland!) Whether it’s a complaint, suggestion, or just to say hi—we read them all. And if you include a joke? Bonus points.

P.S. Need help right now? Try our live chat—look for the floating sneaker icon! (Yes, we’re shoe people.)